Remote Desktop Protocol (RDP) is a vital tool for remote access, but disruptions like this error can hinder productivity. This guide explains its causes, solutions, and preventive measures.

Understanding the Error

This error occurs when an active RDP session is terminated due to another connection being established. Common causes include:

• Multiple sessions limit: Windows restricts simultaneous RDP connections.
• Shared credentials: Using the same user credentials across multiple devices.
• Configuration issues: Misconfigured RDP settings on the remote machine or server.
• Licensing problems: Mismanagement of RDP Client Access Licenses (CALs).

This issue frequently arises in environments with shared resources, such as Overlaxed VPS Servers, Windows Server setups, or virtual machines.

Common Scenarios Where This Error Occurs

• Businesses sharing remote servers among multiple users.
• IT administrators managing Windows Server machines with limited RDP licenses.
• Users switching between devices to connect remotely.

For example, Overlaxed customers managing virtual private servers (VPS) may experience this when running multiple instances or sharing admin access.

Step-by-Step Troubleshooting

1. Verify User Connections

1. Check Active Sessions: Open a session using Command Prompt or PowerShell and run:

   query session

   Identify and terminate unnecessary sessions with:

   logoff 

2. Limit Simultaneous Connections: Ensure no other users are connected using the same account.

2. Adjust RDP Settings

• Enable Multiple Sessions (Windows Server Only): Modify Group Policy:
  1. Open gpedit.msc.
  2. Navigate to: Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections.
  3. Disable "Restrict Remote Desktop Services to a single RDP session."
• Reconnect Behavior: Enable the Reconnect if the connection is dropped option in your RDP client.

3. Check RDP Licensing

Misconfigured licenses often cause session conflicts. Verify licenses in the Remote Desktop Licensing Manager. Contact your licensing provider if CALs are insufficient. Overlaxed customers can upgrade their server plans for better scalability.

4. Secure RDP with Unique Accounts

Ensure each user has a unique username and password. Tools like Active Directory help streamline user management. Overlaxed supports Active Directory integration for enhanced security.

5. Modify Network Settings

• Increase RDP Timeout: Modify the timeout value in the Registry Editor:

  HKEY_LOCAL_MACHINESystemCurrentControlSetControlTerminal ServerWinStationsRDP-Tcp

• Update Firewall Settings: Ensure the following ports are open:
  • TCP 3389 (default RDP port)
  • Custom ports if RDP has been reconfigured

Best Practices to Avoid Future Issues

• Upgrade to Robust Server Plans: Flexible Cloud solutions from Overlaxed can be modified to support multiple RDP sessions.
• Use a VPN for Secure Access: Avoid exposing your RDP port directly to the internet.
• Automate Session Monitoring: Use tools like Task Scheduler to terminate idle sessions automatically.

When to Seek Expert Help

If the problem persists after following these steps, contact your IT administrator or for Overlaxed users, reach out to the Technical Support Department for expert assistance.

Conclusion

The error "You have been disconnected because another connection was made to the remote computer" is manageable with proper configurations. Businesses and professionals alike can benefit from scalable and secure cloud solution plans offered by Overlaxed Cloud Computing. Follow the steps above to restore connectivity and enhance your remote work experience.